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FAQ's

Do I need an account on this website? 

No, BUT it has it's benefits! By logging into your account on this website you are able to see the members only pages and activities, and when you register for anything this system will auto fill in all your information. 

You will also have access to your information to be able to update it, see what classes you have registered for, and be able to access reference materials for invoices and payments you have made. 


How do I create a user name and password or if I forgot my password? 

You will need to have your email already in our system. Your email is your username. 

To create a password you will click on the icon in the top right that looks like a person and then click "forgot password". From there the system will send you an email to set a new password. 

Please note this system requires a longer password. 


Do I have to pay online if I register for a class online?

No! When you register for a class you can request an invoice. You will get an email saying you have registered for the class, and then you will receive an email with your invoice. You can then call us to make a payment or you can bring your invoice in to the Active Aging office and we can process your payment there. 


Do I need to re-register each semester for the ongoing Free for Members online classes? 

Yes. This is a way for us to make sure our list of registrants is current and that they still want to be receiving the class Zoom link emails. 


How do I join an Online - Zoom class? 

All you need to do is register! We will send you an email with a zoom link for each class. Just click the link to be taken to the zoom class. Some classes may have a waiting room but your instructor will let you in, sit tight. 

Class Zoom Links are scheduled to send out at 3pm the day before your class. If you don't see it, check your junk, or other folders that your email system may have moved promotional emails to. For example, Google has a "Promotions" tab and Outlook as an "Other" tab. 


How do I get a Zoom link for an online class if I don't have an email address on my account? 

If you and your partner share an email address, and are both in our system as members, register for the online class under the account that has the email connected to it. This way the Zoom link email will go to the email address you use. 


Where can I download Zoom?

When you click on a class link to start the class there will be an option to download zoom.

If you would like to download Zoom before joining a class or workshop click on this link to the Zoom “Download Centre” page. Download Center for Zoom Apps and Plugins | Zoom

Downloading on a smartphone or tablet? Scroll down the page to “Zoom Workplace mobile app”

  • ·         If you are on an Apple – choose the Apple App Store.
  • ·         If you are on anything other than an Apple product – choose “Google Play”


(this is an image only - you will need to go to the website to download - see above)

Downloading on a PC desktop or laptop? Click on the blue download button for “Zoom Workplace desktop app.”


(this is an image only - you will need to go to the website to download - see above)

Downloading on any Apple product  (desktop, laptop, tablet, iphone)? Click on your App Store Icon that will already be available on your Apple Product. Search for the “Zoom” app and download.

*Please note you will be required to create a Zoom account to be able to sign-in to your Zoom. The system will automatically walk you through signing up. 


Why are you redirecting me to Eventbrite to register for FREE online presentations?

We are able to reach a larger audience that may be interested in our online presentations. It allows us to be able to ask some demographic questions that we aggregate (throw into an anonymous info pot) for future grant funding requests. 

Video Tutorials 



Learn how to use Zoom directly from the company - click the image to visit the Zoom Tutorial page. 




Unison at Kerby Centre helps seniors live their best lives. We are proud to recognize our generous supporters who make our Active Aging programs possible.



Connect with Us

Kerby Centre and Online Active Aging Support

Address: 1133 – 7th Avenue SW Calgary, Alberta T2P 1B2

Phone: (403) 265-0661 ext. 256

Email: program@unisonalberta.com

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